Arlando Vmg

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Verified Reviewer

Credit card update

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I spoke with agent John. He was helpful in resolving my credit card update payment. He was swift and courteous. Thank you.
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User's recommendation: Excellent

Anonymous
map-marker Lazy Mountain, Alaska

Membership

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Cook not access account. The man who helped me was excellent. He was patient and respectful. Kudos to him for being the best representative of Netflix!
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User's recommendation: Have everything ready before you call.

Rudolph H Yge

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Recommendation for DVD giveaway

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Original review Nov 04, 2023

I am very, very disappointed to hear you are discontinuing your very valuable service. I was about to join again because I am not satisfied with the selection of films available on the various streaming services, including all of the Premium add-ons, such as Max, Showtime, Starz, etc.

In fact, I found out about your intentions looking for your internet link to send to an elderly couple who also is not satified with streaming services.

May I make a suggestion? You should send many of your inventory to the U.S. military. I served eight years on U.S.

Navy submarines during the 1970s. We brought with us dozens of 35mm films, but most of them had been released years before, and the newer releases were terrible "B" films. I do not know what the Department of Defense is doing now to provide entertainment. Perhaps studios are donating DVD for sailors, airmen, soldiers, and Marines to watch.

But, if it is handled like films on reels were in the 1970s, they couldn't keep them indefinitely. They had to exchange them for films not yet seen.

DVDs take up considerably less space than boxes of 35mm films, so various ships and other commands would be able to generate large collections of DVDs.

Please contact DOD's public relations department and inquire about donating some of your DVDs to the servicemen's commands. They would NOT be given to individuals, but to their commanders for use in their libraries.

Thank you,

Rudolph M Hyde III

A fomer Netflix DVD subscriber and

A current Netflix Premium streaming subscriber.

121 Talbot RD

Savannah, GA 31410

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Pros:
  • Great selection of dvd titles
  • Queue of dvds for what should be shipped next
  • Reasonably priced
Cons:
  • Nothing significant

Preferred solution: Reconsider providing the service after considering the public response.

User's recommendation: Continue to watch for another online DVD rental service

Anonymous
map-marker Chicago, Illinois

Want to buy dvd tv series evergreen 1985 with Lesley Ann Warren Armand Ashanti Ian mc Shane

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I want to buy a DVD evergreen which is a series in 1985 with Lesly Ann Warren Ian mc Shane. Buy DVD from your old DVD section
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User's recommendation: Don’t have any

Resolved
James Buckey

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Verified Reviewer

Resolved: Refund

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Updated by user Oct 02, 2023

Company fixed the issue and I have been provided with apology.

Original review Sep 16, 2023
I am requesting a refund of my month of service. I signed up for one month on Aug 18, 2023 knowing this would be the last month of service. I wanted one last rental as a memory of my youth. In any event, at this point I have received no discs and none show as shipped or shipping to me. It will be a month Monday. I am therefore requesting a refund of this month of service.
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Loss:
$10
Cons:
  • Zero support

Preferred solution: Full refund

Margie F Mcu

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Verified Reviewer

I have not yet received my 10 free DVD's

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I have not yet received my 10 free DVDs We were promised 10 free DVDs and I did register from the email that was sent to me.
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Preferred solution: The 10 free dvd’s

Tina Gsk
map-marker Gainesville, Georgia

Customer service

You went up on my rate and Im not gonna pay it. I need a telephone number where I can talk to a human being.
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Kynli Sxd
map-marker Milwaukee, Wisconsin

I don't know why I am called a pissed customer I am extre appreciate the help the employees gave me I am an older American and am not tex savvy so the lady did not give up on me as I wanted to do anyo

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I do appreciate the help your staff had given me I am an older lady who does is not savvy with technology so the spent all of her patience on me helping me get reconnected. I am pissed at myself for all of situation. I am also hard of hearing so I could not understand what she was saying half the time and she still hung in there give her a raise. The end!
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User's recommendation: Keep Netflix up to date when your card must be changed.

David Z Zys

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Verified Reviewer

Number of dvds in my queue

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If i have 56 dvds in my queue on September 29, 2023. How many will be mailed out? Will I get all dvds in my queue?
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Preferred solution: Nothing

Michelle B Qqr

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Verified Reviewer
| map-marker Saint Petersburg, Florida

There was a mix up in dvds and I wanted you to send out another, but I’m good now.

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I returned bother dvds, only have series 2 second disc. Please send me next one on the list... time is running out
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Barbara S Pfs

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Verified Reviewer

Never received Dvd sent by them 2 weeks ago. Closed during normal business hours.

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Netflix said they sent a DVD to my Home over two weeks ago but I never received it. When I called during normal business hours they said they were closed.
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Walnutport, Pennsylvania

Goodbye & Thanks!

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Just wanted to send an email to say thank you for the years of service. Netflix was the pioneer in this field & did a superior job. I know I'm a 65-year-old dinosaur, but I really enjoyed receiving those red envelopes through the mail - Like mini-Christmas surprises. While I understand, mailing DVD's is no longer as profitable as it once was; I for one, will miss this service. Don't know where/when I'll get to see my movies now, especially since many are not available through your streaming service. Feel like I'm losing an old friend. Again, thank you for the years of enjoyment!
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Anonymous
map-marker New Orleans, Louisiana

Customer service well I did it just because you wanted that review but I did also give my opinion on the email I just sent. Thanks Jean Dewey

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I needed someone to help me get to my DVD movies that I had in my queue. I was directed to MY FILES and found them. Thanks Jean Dewey I have always done that as a member I have always done that as a member
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Anonymous
map-marker Staten Island, New York

Call customer service for shipping issues

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Informed customer service of a late shipping issue.Customer service was able to meet me at a Satisfactory Resolution for this issue at time
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User's recommendation: Choose different shipping method

Anonymous
map-marker Washington, District Of Columbia

Free DVDs to choose from, how registet?

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I read as long time customer I could get some of DVDs when the service would end. How can I apply and choose titles?
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Camila Myd

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Verified Reviewer
| map-marker New York, New York

Request for free dvd give away

Not a complaint. We have loved DVD Netflix and hate to see it end. We understand that you are giving away DVDs to customers as a gift. Our favorite series ever was A French Village. Is it possible to request that as our freebie!?
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